Terms of sale

1. Who sells the products

The seller is Swift ahead, MB, company code 305890181, V. Nagevičiaus g. 3, LT-08237 Vilnius, Lithuania. Contact us at hello@jadenmoor.com or +370 608 31932.

These terms apply to consumer purchases made through the Jadenmoor website. Please read them and the product information before ordering. The terms provided when you place your order apply to that order; later updates do not change an existing contract.

2. Current availability and the waiting list

Joining the waiting list is free. It does not place an order, take payment or guarantee availability. You must confirm your email to receive waiting-list messages.

The waiting-list offer is 15% off Core^™ from the next batch. We will send the ordering instructions when the batch becomes available. The discount is not a cash payment or a paid preorder.

3. Orders when sales reopen

Before you submit an order, the checkout will show the products, quantities, final total, available payment and delivery options and these terms. You can review and correct your details before completing the order. An order is accepted when we send the order-confirmation email. The final order button identifies that submitting the order creates an obligation to pay.

Provide an accurate email address, telephone number and delivery details. If you notice an error, contact us promptly. We cannot promise that a dispatched parcel can be redirected, but will help where possible.

4. Prices and payment

Prices are shown in euros. Payment is taken when you place the order. We accept Visa and Mastercard cards and bank links through Montonio and Paysera. The invoice is sent by email with the order confirmation. Orders are dispatched within one working day and delivered within 2–5 working days.

Only payment methods actually available at checkout apply. No payment is collected for joining the waiting list.

5. Delivery, cancellation and returns

Delivery and return terms appear below and form part of these terms. You may contact us to cancel an order before dispatch; this does not limit your statutory right of withdrawal after delivery. If cancellation is completed before dispatch, we refund the cancelled order without undue delay and within 14 calendar days.

6. Product information and non-conforming goods

Read the label, including ingredients, allergens, use and storage instructions. Product-study observations describe the participants and period studied and do not guarantee an individual outcome.

If a product is damaged, incorrect or otherwise does not conform to the contract, contact hello@jadenmoor.com with your order details and a description of the issue. Photos can help us investigate where available. Your statutory remedies are not limited by the 30-day money-back guarantee, the opening of a product or the absence of its shipping carton. Depending on the circumstances, applicable remedies include replacement, a price reduction or a refund. These terms do not exclude mandatory consumer guarantees.

7. Complaints and applicable law

Send complaints to hello@jadenmoor.com.

If the matter is not resolved, you may contact the State Consumer Rights Protection Authority (Valstybinė vartotojų teisių apsaugos tarnyba), Vilniaus g. 25, LT-01402 Vilnius, Lithuania, vvtat.lrv.lt.

Lithuanian law applies, without depriving consumers of mandatory protections applicable in their country of habitual residence. Nothing in these terms restricts mandatory consumer rights or determines a court exclusively where the law gives the consumer another option.