Privacy policy
Who is responsible
Swift ahead, MB, company code 305890181, at V. Nagevičiaus g. 3, LT-08237 Vilnius, is the controller of personal data processed for Jadenmoor. Contact hello@jadenmoor.com for questions or to exercise your data rights.
What we use data for
Data involved: Email, language preference, signup and confirmation records, consent status
Legal basis: Your consent
Data involved: Contact details, your message and related correspondence
Legal basis: Steps at your request before a contract, or our legitimate interest in responding to other enquiries
Data involved: Name, contact and delivery details, items, payment status and order correspondence
Legal basis: Performance of the contract
Data involved: Required transaction and invoice information
Legal basis: Legal obligation
Data involved: Order details, correspondence and necessary evidence
Legal basis: Contractual or legal duties; legitimate interest in establishing or defending claims where applicable
Data involved: Necessary technical logs and security events
Legal basis: Legitimate interest in protecting the service and preventing misuse
Data involved: Cookie, device and interaction data
Legal basis: Consent where required
Providing the information necessary for an order allows us to fulfil it. Waiting-list signup is optional and does not require a purchase. Please avoid including health information in general enquiries unless it is necessary to explain your request.
Waiting-list emails
We use a confirmation email to check that you control the address provided. We use Omnisend for these emails. You may withdraw consent at any time using the unsubscribe link or by emailing us. Withdrawal does not affect the lawfulness of processing before withdrawal. Permission for Core™ waiting-list messages does not automatically include unrelated marketing.
Service providers and transfers
We use service providers where needed for hosting, email, order handling, delivery, payment and professional administration. They receive only information needed for their role, subject to the applicable arrangements. Payments are processed by Montonio Finance, UAB and Paysera LT, UAB. Card payments are authenticated by the payment provider (3-D Secure); your card details are entered on the provider's pages and never reach us. Public authorities may receive information where the law requires it.
Retention
We keep information only as long as needed for its stated purpose and any applicable legal obligation or claim. Accounting records follow the applicable statutory retention requirements.
Cookies and optional tracking
Essential functions may use necessary storage. You must be able to refuse optional cookies and change your choice as easily as you give it.
Country and language: on your first visit we use your IP address to recognise your country and open the shop in your language. The IP address is used only for this check and is not stored. A cookie remembers for one year that the check was done and which language you chose. IP country data by DB-IP.
Your rights
Subject to the applicable conditions, you can request access to your data, correction, erasure, restriction and portability. You can object to processing based on legitimate interests and object to direct marketing at any time. You can withdraw consent where processing relies on it.
Email hello@jadenmoor.com. We may request proportionate information to verify your identity.
You can complain to the Lithuanian State Data Protection Inspectorate, https://vdai.lrv.lt/, or the competent authority in your country of residence or work. Contacting us first is helpful but is not a condition of making a complaint.
Automated decisions and updates
We will update this notice when our actual processing changes and provide further notice where required.